How we work

The same proven 12-step plan for every project. You follow each step in your client portal, and we email you when your project moves forward.

  1. Discover

    A free consultation to understand your goals, your audience and the features you need.

    • Goals, features and requirements defined
  2. Propose

    A clear written proposal with scope, timeline and price. You approve it online and pay a deposit.

    • Quote prepared
    • Proposal approved
    • Deposit received
  3. Build

    We design and build, you review a working draft, and we refine it until you approve it.

    • Content and materials received
    • Website built
    • Draft ready for your review
    • Your feedback applied
    • Final version approved
  4. Launch & Care

    We go live, submit your site to search engines, and keep it secure, updated and supported.

    • Balance paid
    • Submitted to search engines
    • Website live

What we need from you to start

Don't have everything? No problem — we can gather much of it from your existing website and social pages, and our writers can help with the rest.

  • Your logo (or we design one)
  • Photos of your team, place and work
  • A short description of your organization
  • Your services, programs or products
  • Contact details, hours and locations
  • Links to your social pages
  • Any forms or documents to publish
  • Your domain name, if you already have one

Simple, fair payments

Every project starts with a written proposal you can read and accept online. A deposit starts the work; the balance is due only when your website goes live.

Hosting, domains and care plans renew yearly or monthly. You can pay invoices online by card, save a card for automatic renewals, and see every invoice in your client portal. Payments are processed securely by Stripe — we never see or store your full card number.

Ready to start your project?

Tell us what you need in a few minutes. We reply within one business day with a clear plan and a quote — no obligation.